Info

 

Sizing

Our shirts are athletic fit, made from super soft, ring-spun cotton or poly/cotton blend premium fabric. If you are between sizes or prefer a more relaxed fit, we recommend ordering a size up. For specific measurements, a size guide is accessible on each product page. Machine wash inside out on cold water only, do not bleach, and do not iron. Hang dry or tumble dry on low heat to prevent any potential shrinkage.

 

Printing Process

All RotoWear shirts are proudly screen-printed in the USA with high-quality plastisol ink, unless otherwise indicated. A small selection of older designs are printed digitally with the latest DTG technology, as indicated on their product page. Please note that product images on our website may be computer-generated, and colors and appearance might vary slightly from the physical product.

 

Shipping

Typically, our products are printed and shipped within 1-9 business days. Standard shipping time on domestic orders is typically 3-6 business days. While many orders ship within 1-2 business days, please be aware that fulfillment may take slightly longer on popular new releases or products that are restocking, as well as during the busiest times of the year. Items from the same order might be shipped separately. We are not responsible for delivery issues on orders where the shipping address was inputted incorrectly – please make sure to review your information and let us know of any changes as soon as possible. Once an order has shipped, we are unable to make any modifications.

We currently ship to over 240 countries throughout the world. Unfortunately, we are no longer shipping to the United Kingdom at this time due to Brexit regulations. Shipping addresses must only consist of English letters/characters. We highly recommend that you include your phone number on international orders so that you will be able to be reached in the event of a delivery or customs issue. We are not responsible for failed deliveries on international orders – be sure that the shipping address provided is completely correct to ensure that you receive your package.

 

Customs

Shipments outside of the USA may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. The customer is responsible for any import VAT, taxes & fees.

 

Payment

RotoWear accepts Visa, MasterCard, American Express, and Discover. We utilize the latest 256-bit SSL technology – the same level of security used by banks – to help ensure that the all information transmitted to us online is secure. For more information, please view our privacy policy page.

 

Cancellations

If you decide you'd like to cancel an order, please email us at info@rotowear.com immediately and we will do our best to accommodate your request. Once an order has begun the fulfillment process, we are unable to make any cancellations or changes.

 

Returns & Exchanges

If your item has arrived defective, please contact us within 2 weeks of receiving the product so we can provide you with a replacement.

Most RotoWear shirts in new condition (unworn/unwashed) may be returned or exchanged, within 10 days of their delivery date. At this time, only orders within the U.S. are eligible for returns or exchanges. Please note that original shipping charges are non-refundable. Please allow 5-7 business days for refunds to be processed. To be eligible for a return, the items must be unworn with no damage, deodorant marks, scent/odor or pet hair. After inspection, all approved refunds will be credited back to your original method of payment. The item(s) are refunded for their original purchase price (less shipping costs). Please allow 3-5 business days for exchanges to be inspected, processed, and shipped back out. Return shipping charges are the responsibility of the customer unless the return is due to a product defect or a shipping error, in which a refund of the shipping charges will be provided after examination of the product. In the event that you received the incorrect product or size, all refunds/exchanges are processed and sent out with no additional shipping costs to you.

All mystery shirt sales, along with pre-order and fundraiser sales are final and cannot be refunded or exchanged. All hat, face mask, and bat mug sales are final.

We want you to be 100% satisfied with your RotoWear purchase. If your order is eligible for a return or exchange, if we’ve made a mistake, or the item arrived defective, please contact us at info@rotowear.com and we’ll do our best to make things right.

 

Promo Codes & Gift Cards

If you have a promotional code/coupon or gift card, simply enter the code when prompted during your checkout process. Your total will adjust automatically. Please be aware that not all products are eligible for discount.

 

Pre-Orders & Fundraisers

All pre-order and fundraiser sales are final and cannot be refunded or exchanged. If your pre-order purchase contains additional products, your order will not ship until the pre-order item is ready to be sent out. Please be aware that pre-order and fundraiser products may not be eligible for discount.

 

Disclaimer

RotoWear is in no way affiliated with Major League Baseball (MLB), the National Football League (NFL), National Basketball Association (NBA), or National Hockey League (NHL), or any of their officially licensed teams or entities. All of our original designs are to be considered work of an individual artist and are not licensed or endorsed in any way by any team, league or organization, unless otherwise indicated.

 

Additional Information

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